Refund Policy

1) Changes to Your Order
If you would like to change your flower order, please contact us within the first 8 hours from placing the respective order at orders@ambienceflowers.com and call us at +1(888)747-9727. We might not be able to make changes to an order without sufficient notice. There is a $10 fee to change the scheduled delivery address and is not guaranteed.

Please refer to the "Term and Service " document for more in details inquiries related to refund policies.

Privacy Policy & Security

Ambience Flowers’ Shopping Cart is hosted on secure servers in Shopify and Bluehost, and all personal information is transmitted via the highest encryption technology, which provides the best level of online assurance available. Ambience Flowers keeps your personal information PRIVATE and does not share it with any marketing companies, or third party advertisers.

Security
Ambience Flowers secures your personal information from unauthorized access, use, or disclosure.

Privacy Policy
Ambience Flowers believes that, as a user of its website, you should understand when and how personal information is collected, used, disclosed and protected. This Privacy Policy has been provided so that you are well informed about the way in which Ambience Flowers conducts business. BY VISITING AND/OR PURCHASING FROM AMBIENCE FLOWERS, YOU ACCEPT THESE CONDITIONS.

Why do we collect information?
Ambience Flowers respects the privacy of our customers. We recognize the importance of maintaining such privacy. Ambience Flowers gathers personal information to process your orders, to communicate with you, and to improve our products and customer service. It also helps provide a more personalized shopping experience. We limit the information collected about you to what is needed for conducting business and offering you the best possible service (e.g. to answer questions/concerns that you express).

What information do we collect?
As we conduct business, we collect personal information about our customers. Such information is essential in order to complete the order. Personal information is information that is directly associated with a specific person. This includes his or her name, shipping and billing address, credit card number or account number, telephone number, and email address.

Ambience Flowers collects several types of personal information during the course of the order. These are described below. You should refer to the rest of this Policy to see how we use, disclose, and protect information.

• Information You Give Us: We receive and retain any information you enter on our website or give us in any other way. We use the information provided to confirm and process your order, respond to your request, notify you of order availability problems and shipping delays, improving our services and expand our products. Basically, information that you provide allows for Ambience Flowers to communicate with you.
• Automatic Information: We automatically receive and retain certain types of information whenever you visit our website. Like many sites, your IP address, type of browser, and the website from which you originated your visit are recorded automatically.
• Information from Other Sources: As you use our services and purchase our products, you may provide us with additional information. You may provide us with a user name, password, and/or response to a secret question. You may also provide us with information any time you communicate with a customer sales representative. You may also provide information in response to surveys we conduct. Any information connected directly to your identity is protected under this Policy.
• Additionally, we collect information on data you submit about other individuals. This information includes the name and address of the recipient of the order. Please note that you are responsible for the submission, transfer and processing of all information submitted about third parties.

How do we use the information we collect?
Ambience Flowers guarantees the security of your online order. All personal and financial information will be kept private and used solely for the purposes of completing your order (e.g. distributing your shipping information to our farms and cargo companies). WE DO NOT SHARE EMAIL ADDRESSES, OR ANY FORM OF PERSONAL INFORMATION WITH THIRD PARTIES. We do, however, reserve the right to disclose information in response to law enforcement requests and legal processes, when deemed necessary and appropriate.
We may combine information we collect from you to enhance your shopping experience in the following ways:

• To confirm your order verbally in the case of suspected discrepancies in purchasing information.
• To properly identify you when you contact us.
• To quickly process your transactions.
• To provide you with better customer service in response to your requests.
• To notify you of product unavailability and/or changes in delivery dates.
• To personalize your shopping experience.
• To allow us to deliver product offerings in which you are most interested.
• To administer promotions, surveys or other related tools.
• If you have opted-in to receive our email newsletter or to join our email list, we may send you periodic emails. If you are no longer interested in receiving such emails, please follow the instructions located at the bottom of the email to unsubscribe/opt-out. If you have not opted-in to receive such emails, you will not receive them.
• You may submit pictures from your wedding as a Testimonial/Flower Story to the website, or to one of our customer service representatives. By doing so, you are agreeing to allow Ambience Flowers to display your wedding or flower pictures on Ambience Flowers.com as well as other promotional purposes.

How do we limit the use of personal information?
The technology implemented on behalf of Ambience Flowers is advanced. It is designed to supply us with the most complete, accurate, and up-to-date information possible. This equips us to serve you with the highest quality products and services possible. With using advanced technology comes greater ethical responsibility. All Ambience Flowers associates are dedicated to the highest standards of service integrity. We also limit employee access to customer files. Only those who need to know have access to sensitive materials.
Employees are educated about their ethical responsibility to customers. They understand that it's their responsibility to protect your privacy.
Additionally, we carefully select suppliers and cargo companies who abide by the same service standards as us. With such providers, we have formed confidentiality agreements, under which Ambience Flowers holds these providers to the same standards to which we abide. We regularly monitor their compliance to our policies and procedures.
FINALLY, WE DO NOT DISTRIBUTE OR SELL OUR CUSTOMERS' INFORMATION TO OUTSIDE PARTIES. AMBIENCE FLOWERS IS IN THE BUSINESS OF SELLING FLOWERS NOT YOUR INFORMATION.

Opting Out & Unsubscribe
If you no longer prefer to receive our promotional emails or newsletter, please follow the instructions for unsubscribing/opting-out as indicated at the bottom of the email. Although the changes to your account will be processed as quickly as possible within a reasonable amount of time, please understand that you may receive emails and/or newsletters until these changes have been processed. Also, note that opting-out does not apply to any communications necessary for the processing of your order.

Electronic Communications
Each time you visit Ambience Flowers or contact us via email or chat, you are communicating with us electronically. We will communicate with you via email or posting notices on our site. Any and all agreements, notices, disclosures and other electronic mean of communications we utilize satisfy any legal requirements that such communications be in writing.

Ambience Flowers is a business that prides itself on providing top quality flowers directly from the farm to your hands. Being a client-oriented services company we will like to share our term of service contract with you, in order to avoid any confusion. We suggest you read through it as it does serve as a binding contract, and let us know if you have any questions!

1. Basic Terms & Acceptance
Welcome to www.Ambienceflowers.com (the “Site”, aka “Ambience Flowers”), Ambience Flowers offers products and services subject to the following Terms of Use. By accessing or purchasing from this Site (even just browsing our website), you are agreeing to be bound by and acknowledge your acceptance of these Terms of Use. If you do not agree with any of these terms, you are not authorized to use this site.

2. Your Privacy
In order to fulfill orders and assist our customers, we may ask for your personal information. We know this information is important to you and it’s important to us to keep that information private and secure. Our Privacy Policy details how your information is used, and it’s also part of our Terms of Use, please read PRIVACY TERMS.

3. Right to Refuse Service
Ambience Flowers reserves the right to refuse service to any person or entity at any time.

4. Changes to Your Order
If you would like to change your flower order, please contact us within the first 12 hours from placing the respective order. We might not be able to make changes to an order without sufficient notice. There is a $15 fee to change the scheduled delivery address and is not guaranteed.

5. Canceling Your Order
If you would like to completely cancel your flower order you must do so within the first 8 hours of placing the respective order. No cancellations will be accepted within 5 business days of a scheduled delivery date. There is a 15% surcharge on all canceled orders. To cancel an order, you can either send an email to orders@Ambiencesflowers.com with the subject heading CANCEL ORDER # (include your order number) in the body of the email include what you want to cancel or call us to 1.888-747-9727. Either way, we will need to speak with the person who placed the order to confirm the cancellation.

6. Shipping Your Flowers
Ambience Flowers offers FREE Shipping on most bulk flowers, however, there are certain flowers and floral supplies, addresses outside of the 48 lower United States (Alaska, Hawaii, Puerto Rico), and delivery dates (Saturday delivery) that will incur additional shipping fees.

Ambience Flowers recommends the customer, or a representative, be present for delivery. A signature may or may not be required at the time of delivery. Ambience Flowers is not responsible for lost or stolen packages, damage to the products as a result of being left in inclement weather, damage to products as a result of prolonged travel times caused by the customer not being present, FedEx, UPS or DHL delays, delays as a result of Customs and Agricultural inspections, or acts of God. Please see SHIPPING POLICY DETAILS.

7. Warnings About Handling Flowers, Boxes & Materials
Ambience Flowers ships wholesale flowers that may be protected and secured with heavy plastic straps, large metal staples, wooden rods and other sharp packaging materials. The packaging materials and the flowers themselves may have rough sharp edges and/or thorns. Use caution to protect yourself while handling the boxes, packaging materials and the flowers themselves. Packaging straps are under pressure and may release suddenly. There is a risk of injury when handling the boxes, packaging materials, and flowers. Please be careful and use proper protective gloves and appropriate tools. Ambience Flowers cannot be held responsible for damages or injuries that occurred as a result of handling our packages or flowers.

8. Flower Complaints & Claims
If you are not satisfied with your flower shipment, please call Ambience Flowers IMMEDIATELY after opening your boxes at 1.888-747-9727. AND email us at cservice@Ambiencesflowers.com. All complaints must be communicated verbally and accompanied with digital pictures indicating all the flowers within 12 hours of receipt of the product or your claim will not be accepted and no refund will be granted. In order to process your claim, we will request digital pictures and/or return of all products (for quality inspection). We do not guarantee color tone matches. Flowers are a natural product and vary in color from season to season.

It is the customer's responsibility to properly care for the ordered flowers. PLEASE READ FRESHLY FLOWERS CARE TIPS BELOW. Ambience Flowers is not liable for products mishandled by clients. Customers must be knowledgeable about flower care. Please read BELOW the detailed Guarantee for what we do and do not cover under our guarantee.

9. Short Message Services (SMS) & Mobile Phone Usage
Ambience Flowers safely and securely collects mobile phone numbers to send SMS or text messages to our customers in an effort to keep you informed about your order. By providing your mobile phone number, you agree to receive SMS or text messages from Ambience Flowers regarding your order. There is no service fee associated with these but you are responsible for any and all charges associated with receiving text messages in accordance with your mobile phone service provider.

10. Product Descriptions & Site Content
Ambience Flowers makes a conscientious effort to describe and display our products and services as accurately as possible. Despite our best efforts, items may be mispriced, described inaccurately, unavailable, or experience delays in updating product information. We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, and availability. Ambience Flowers reserves the right to change prices, update product information, correct errors, inaccuracies or omissions at any time and without prior notice. The colors shown on the site may be influenced or affected by your computer and/or monitor settings. We are unable to guarantee exact color matches.

11. Links to Other Sites
Ambience Flowers might provide links to third-party websites and additional resources for our customers. These resources may or may not be affiliated with Ambience Flowers. You acknowledge and agree that we are not liable for the content, products, services or availability and accuracy of any such websites or resources. Links to such websites do not imply any endorsement by Ambience Flowers and you assume all risk arising from your use of any such websites or resources. It is your responsibility to review the Terms of Use, Privacy Policies, and Agreements that may bind you when dealing with all third-party websites; we encourage you to use careful discretion.

12. Copyrights
All content included on Ambience Flowers Site, including but not limited to the design of the site, the site as a whole, text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, software and other material (collectively referred to as our “Content”), is the property of Ambience Flowers and is protected by copyright, trademark or other proprietary rights. The collection, arrangement, and assembly of all content on the Site are the exclusive property of Ambience Flowers and protected by the U.S. and international copyright laws. INFRINGEMENT OF COPYRIGHT LAW IS A CRIMINAL OFFENCE. AMBIENCE FLOWERS TAKES COPYRIGHT INFRINGEMENT VERY SERIOUSLY. WE SCAN OTHER WEBSITES FOR DUPLICATION OF OUR PROPERTY AND PERIODICALLY CHECK.
All Ambience Flowers.com trademarks may not be used in connection with products that are not Ambience Flowers without expressed written consent of Ambience Flowers. Infringement includes using Ambience Flowers property in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Ambience Flowers. All other trademarks not owned by Ambience Flowers or its affiliates that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Ambience Flowers or its affiliates. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express wrote consent of Ambience Flowers. Framing or utilizing framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Ambience Flowers, and our affiliates are prohibited without express written consent. You may not use any Ambience Flowers logo or other proprietary graphic or trademark as part of the link without express written permission. Ambience Flowers grants you a limited license to access and make personal use of this site. You are prohibited from downloading from, modifying, and/or using this site for commercial purposes without expressed written consent of Ambience Flowers.
Copyright 2018, Ambience Flowers LLC ALL RIGHTS RESERVED.

13. Personal, Non-Commercial Use Access
Visitors are authorized to use the Site and Contents strictly for personal, non-commercial use. You may download, print and save copies of materials strictly for your personal, non-commercial use only. No right, title or interest in any Content is transferred to you as a result of downloading or copying. Publishing, selling, modifying, retransmitting or otherwise distributing without written consent is strictly prohibited and punishable by law.

14. User Submitted Information
In the event that you decide to share information on our Site please understand that it is considered to be non-confidential information and you are granting Ambience Flowers a non-exclusive, worldwide, royalty-free, irrevocable, perpetual license to use, display, edit, modify, reproduce, distribute, store and prepare works of Your Content. Ambience Flowers is free to reproduce, use, disclose and distribute such communications without limitation or obligation.

15. Governing Law
Ambience Flowers is operated out of Miami, Florida and governed under the state law thereof, it is legally bound by the State of Florida and the United States of America. If you are placing an order from outside of the United States (for delivery within the US), please take note that all information you provide will be transferred to the United States. These laws apply no matter where in the world you live or order from.

16. Changes to Terms
Ambience Flowers may update these Terms from time to time. Changes will be effective upon posting. You are responsible for reviewing and becoming familiar with any changes. Your use of the website following the changes constitutes your continued acceptance of the updated Terms. The date on which the current Terms of Use and the Privacy Policy took effect is located at the top of the page.

17. Severability & Final Acceptance
By using the www. Ambiencesflowers.com website, you consent to the Terms of Use and the Privacy Policy. Ambience Flowers has the right to retain all of the information collected under the Privacy Policy for record keeping purposes. If any of the conditions stated within the Policy shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

19. Notice to California Users and Residents
Under California Civil Code Section 1789.3 or California’s “Shine the Light” law, California users are entitled to the known that Ambience Flowers does not share personal information obtained from our customers with any third party. If you have a question or complaint regarding Ambience Flowers, please send an email to cservice@ambienceflowers.com.

SHIPPING POLICY DETAILS

Ambience Flowers provides FREE SHIPPING via FedEx on all bulk flowers available on our website shipped within the lower 48 contiguous United States. To be sure your items ship FREE simply look for this statement, FREE Shipping On this Item on each product page. Some of our pre-designed flower bouquets and floral supplies may have additional shipping fees associated with them. To calculate your shipping fees for these items, simply add the desired items to your cart and continue to checkout. Shipping costs will be calculated during checkout based on the selected items and shipping address.

Deliveries are available Tuesday through Friday.
For Saturday delivery, please see below.

Special Shipping Charges
Shipments to Hawaii and Alaska will be charged an additional $60 per box surcharge.

Shipments to Canada will be charged an additional 50% surcharge to cover import duties, processing and filing of import duties and additional shipping fees.

Shipments to Puerto Rico can be arranged on a case by case basis, to check shipping to your area please email puertorico@ambienceflowers.com the complete shipping address and one of our representatives can confirm availability to your address and provide an order total with additional shipping fees for this region.

Saturday Delivery is not recommended for most weddings but may be considered under special circumstances. This option is not available on our website, so if you require Saturday delivery please call and speak to a customer service representative. Saturday deliveries will be charged an additional $25 per box.

Tracking Your Order
Your order can be tracked through the MY ACCOUNT page. Shipments typically begin 24-72 hours prior to your delivery date, if you do not see ordering tracking links please check back closer to your scheduled delivery date.

Receiving Your Shipment
Our flowers are shipped from a network of well over 100+ farms around the world. Because of this, it is possible that you will receive one box from one shipping carrier (i.e. FedEx) and another box from another shipping carrier (i.e. UPS) on the same day. Please see the Tracking Your Order information above to learn how to check on your entire order. The flowers may arrive in multiple boxes. We recommend caring for your flowers as soon as possible! READ AMBIENCE FLOWERS CARE TIPS below. Ambience Flowers highly recommends that our customers (or a representative) be present for delivery. A signature may be required at the time of delivery, which is up to the discretion of the driver at the time of delivery. Ambience Flowers is not responsible for lost or stolen packages, damage to the products as a result of being left in inclement weather, FedEx/UPS or other shipping delays, delays as a result of Customs and Agricultural inspections, or other acts of nature.

Ambience Flowers provides a Quality Guarantee on all products. This does not, however, include free return shipping nor does it guarantee shipping dates or times. Please read below our Quality Guarantee policy page if you have any questions.

To contact Customer Service write us at cservice@ambienceflowers.com or call us at +1(888)747-9727.

100% QUALITY GUARANTEE
Ambience Flowers is responsible for the quality of flowers that you receive. All of our Partner-Farms are recognized worldwide for their high quality and sustain care. It is very important to take the right care of your flowers once received. The customer must be knowledgeable about flower care. In the case, the customer has no knowledge we recommend our Flower Care blog on Ambience Flowers where pictures and descriptions explain what to expect, and how to prep, hydrate and bloom your flowers.
Depending on the type of flowers you order, there can be a substantial visible difference in the appearance of the flowers after they have time to hydrate and bloom.
The 100% Fresh Quality Guarantee pertains to the general quality and freshness of the flower shipment as a whole. Ambience Flowers guarantees that flowers will be delivered fresh-cut, and ready for preparation and hydration in fresh water. All flowers require hydration after shipping, and we request that all customers immediately and carefully prep the flowers, and let them hydrate for 2 hours.
Flowers are a natural product and therefore demonstrate some uniqueness, including spots and variations in color. For this reasons, our 100% Fresh Quality Guarantee does not include the natural variations and imperfections that occur. Ambience Flowers does not guarantee that every stem will be the same and free of imperfections. There may be a few stems that you do not include in your arrangements to create a more consistent display. This is part of the preparation and design process. As you prep your flowers, and trim away the leaves, stems and extra greenery, you will probably toss out a few stems as part of this process. This is what florist does.
It is the customer's responsibility to properly care for flowers. Ambience Flowers is not liable for products mishandled by clients. Each customer must be knowledgeable about flower care. Ambience Flowers recommends that our customers, or a representative, be present for delivery. A signature may or may not be required at the time of delivery. Ambience Flowers is not responsible for lost or stolen packages, damage to the products as a result of being left in inclement weather, FedEx or DHL delays, delays as a result of Customs and Agricultural inspections, or other natural acts.

AMBIENCE FLOWERS CARE TIPS

Ambience Flowers have been delivered directly cut from the farm to your house, now what?

1) Keep fresh flowers away from drafts and extreme temperatures, which can quickly dry out the flowers and cause wilting.
2) If your flowers came in plastic, remove this as soon as possible.
3) Do not place your arrangement near fruit or in the path of cigarette smoke. The ethylene gas is detrimental to many flower types.
4) Avoid placing flower arrangements in windows and other areas with full sun where flowers can wilt due to overheating. Most flowers will last longer under cool conditions.

How To Keep Your Ambience Flowers Looking Fresh

1) Keep your vase filled with water! All flower and foliage stems should be submerged. Freshly Flowers stay fresher, longer when they can get a drink!
2) If your flowers came in a basket or other container with foam, add fresh water every day.
3) Immediately remove dead or wilting leaves and stems from fresh flower arrangements.
4) Watch your water. When it gets cloudy its time to change it out.

Changing The Water In Your Ambience Flowers Arrangement

First, remove any dead or dying flowers from the arrangement.
After carefully removing the good flowers, clean the vase thoroughly with soapy water to remove any bacteria that could cause the fresh flowers to deteriorate even quicker. Be sure to rinse thoroughly.
Replace the water and mix in the flower preservative provided by your florist, according to the instructions on the packet.
For best results, cut stems with a sharp knife at an angle about one to two inches from the bottom. This allows them to better absorb water. Do not use scissors to cut your flowers because they can crush the stems and prevent water absorption.
Place loose stems or wrapped bouquets of fresh flowers in your water mixture as soon as possible.